MPA · Goldman School
UC Berkeley Goldman School of Public Policy ’12. Capstone on land-use streamlining for second-tier West Coast cities.
About the OCS
Public servant first. Department head second. Yours for the long run.
Eleni Vasquez earned her MPA at the UC Berkeley Goldman School of Public Policy in 2012, spent four years at the California Governor’s Office of Planning and Research, and six years running Beacon Falls Permitting. In 2024, the City Council established the Office of Constituent Services and named her its inaugural director — one shared front door for permits, licenses, grants, and records.
The Path
From Policy Memos to the Public Counter
Senior Policy Analyst
California Governor’s Office of Planning and Research. Drafted CEQA streamlining guidance and worked on the SB 35 implementation toolkit.
Director, Permitting
City of Beacon Falls. Reduced storefront permit median time-to-issuance from 142 days to 64 by adding pre-application screening and a Cedar-corridor cheat sheet.
Director, OCS
Inaugural director of the new Office of Constituent Services, established by Council Ordinance 2024-118 to merge intake across permits, licenses, grants, and records.
Recognition & Memberships
Eleni is a member of the International City/County Management Association (ICMA), the Oregon Government Ethics Commission alumni network, and the National Association of Local Government Administrators. Office of Constituent Services accountabilities are codified in Beacon Falls Council Ordinance 2024-118.
Oregon City Hall of the Year — finalist
League of Oregon Cities recognition for permitting throughput improvement during Eleni’s tenure as Permitting Director.
Clockless “Built With Care” Civic Partner
Selected partner for the Clockless civic-tech program, deploying constituent case-file portals to small and mid-size cities.
The OCS Team
A small bench, deliberately lean. Eleni handles every novel matter personally; the rest of the team handles intake, scheduling, document audit, and inspection coordination so departments can stay focused on the technical decisions.
Eleni Vasquez, MPA
Director · OCS
Priya Ramesh
Intake Lead · the Counter
James Mensah
Inspections Coordinator
Sarah Kowalski
Records & Disputes
David Thao
Grants & Licensing
How the OCS Works
01
No Silent Rejections
If any department says no, you get the corrective work in writing the same day, plus a re-review slot within 10 business days. Codified in OCS service standard A-3.
02
One Shared Case File
Every constituent gets one case-file view that the whole City Hall can see. No re-explaining your matter to a different department three times.
03
Pre-application is Free
Walk in with whatever you have. We tell you the gates (zoning, ADA, historic overlay) before you spend money on plans. No filing fee for the pre-application meeting.
Bring us your matter
Whether you are nine months out from opening a storefront or just trying to renew a parklet license, it starts with a conversation at the Counter — or a 311 call.
Walk in to the Counter