A-1 · § 14.04.025
Same-Day Eligibility
Walk-in pre-applications get a same-day eligibility screen, before you spend a dollar on plans.
Services · The OCS Service Ledger
Four blocks. One front door.
Every matter the OCS handles falls into one of four service blocks. Same Counter, same case file, same plain-language conditions, same 10-day re-inspection SLA.
§ 1. BLOCK 01 · SECTION 14.04.025 · ISSUED 2024-08-12
Permits
Storefront, signage, parklet, façade. Most permits issue in 28–62 days. Pre-application screening is free and walk-in.
- § 14.04.025(a) Pre-application screening (free, walk-in, no filing fee)
- § 14.04.025(b) Storefront permits, ADUs, tenant improvements, change-of-use
- § 14.04.025(c) Cedar Street historic-overlay coordination with Heritage Commission
- § 14.04.025(d) Plan-check liaison: Planning, Building, Fire, ADA, Public Works
- § 14.04.025(h) Inspection scheduling and 10-day re-inspection SLA
§ 2. BLOCK 02 · SECTION 9.07.10 · ISSUED 2024-08-12
Licenses
Annual renewals come pre-filled. New applications are screened the same day. Grants follow a fixed quarterly cycle, no surprises on timing.
- § 9.07.10 Business license — new + annual renewal
- § 9.07.30 Sidewalk parklet license — up to 4 outdoor tables on commercial corridors
- Ord. 2025-44 Façade Improvement Matching Grant — up to $25,000 per address
- Ord. 2025-44(b) Small-Business Resilience Fund — bridge support during construction
- § 9.07.40 Health permits, special-event permits, mobile-vendor permits
§ 3. BLOCK 03 · ORDINANCE 2025-44 · ISSUED 2025-03-01
Benefits
Façade grants, accessibility loans, tenant-improvement reimbursement. Disbursed against contractor invoices on a quarterly cycle.
- Ord. 2025-44(a) Façade Improvement Matching Grant — disbursed at framing milestone
- Ord. 2025-44(c) ADA accessibility low-interest loan program
- Ord. 2025-44(d) Tenant-improvement reimbursement (commercial corridor)
- Ord. 2025-44(e) Senior + ADA application assistance (in-person, no charge)
§ 4. BLOCK 04 · SECTION 2.18.105 · 24/7
311 Intake
Pothole, streetlight, missed pickup, after-hours noise. Live operator Mon–Fri 7 AM – 7 PM; web form 24/7.
- § 2.18.105 Public records requests routed to the right custodian
- § 2.18.110 Cross-department escalation when a matter has stalled past SLA
- § 2.18.115 Address verification, certificate-of-occupancy lookups, easement research
- § 2.18.120 Language access — Spanish, Vietnamese, Mandarin, Russian on request
OCS Service Standards CODIFIED PER COUNCIL ORDINANCE 2024-118
Same standards, every constituent.
A-2 · § 14.04.025(g)
Written Conditions
Every permit, license, or grant comes with a plain-language conditions sheet.
A-3 · § 14.04.025(h)
10-Day Re-inspection
If a department flags a fix, a re-inspection slot opens within 10 business days. No silent rejections.
A-4 · § 14.04.025(b)
One Case Team
Your case team is named at intake and stays the same through issuance + inspection.